No, you don't need an account to fill your basket with gourmet treats: you choose, you order, and it's shipped straight to your door 😋. We just need your email so you can track your sweet and savory package 📦✨.

But if you create an account, it's even better 👀 👉 you unlock bonus features: order history, even easier tracking, and quick access to your favorite snacks the next time you get a craving. 🚀🍪

Simply enter your code at the shopping cart summary 👉 and if it's valid… poof 💥 discount activated! Simple, quick, delicious 😋.
If you have any problems, our team is at your disposal 😉.

To track your package, go to your customer account, simply enter your email and you will receive a login code; the status of your package is updated with each change of status!
Plus, if your email address is correctly recorded, you'll receive a short email at each stage of your snacks' journey 🍪🚚. And if you ever get lost in the maze of deliciousness, our team is there to help you with a smile and tell you the status of your gourmet package 😋.

Oops 😱 A little accident in your package of treats? Don't panic! Contact us within 48 hours of collection so we can find a solution quickly.
📞 Phone: 05 46 90 21 78
📧 Contact form
📭 Email: contact@vival-st-savinien.fr

You have several options:

📦 Mondial Relay → to a collection point or locker (€4.99) FREE DELIVERY on orders over €49!

🛍️ Free in-store pickup → at Vival Saint-Savinien (44 Rue du Champéroux, 17350), ready in just 2 hours (Tuesday to Saturday).

Home delivery via Chronopost (€8.90)

Oops 😱 A mistake in your address? Don't panic, it happens to the best of us! Contact us as soon as possible:
📞 at 05 46 90 21 78
📧 via the contact form
🍭 or directly to contact@vival-st-savinien.fr
We'll do everything we can to fix this before your package of treats goes on its adventure 🚚✨

Good news 🍬: no customs, no catches, no surprises 😎! We only deliver to mainland France (for now 🤫), so your pack of snacks arrives safe and sound, ready to be devoured 🍭📦.

Our delivery rates are as follows:

📦 Mondial Relay → to a collection point or locker (€4.99) FREE DELIVERY on orders over €49!

🛍️ Free in-store pickup → at Vival Saint-Savinien (44 Rue du Champéroux, 17350), ready in just 2 hours (Tuesday to Saturday).

Home delivery via Chronopost: €8.90 (max parcel weight 8kg)

Preparing your order usually takes 2 days 😎. Then, delivery arrives in about 3 to 5 days 🚚✨.
And if you prefer to pick up your snacks directly from the store, collection is available within 2 hours from Tuesday to Saturday 🛍️🍬.

With us, it's as easy as biting into a candy! 😋 You can pay for your orders with:

💳 Bank cards: Visa, Mastercard, American Express, Bank Cards

🍏 Apple Pay: for fast and secure payments

🛍️ Shop Pay: for your express purchases

💸 PayPal Wallet: for PayPal fans, directly integrated into our system

And all this, with no hidden fees or complications! 🎉

Yes, absolutely! 🛡️ All payments are processed through Shopify Payments, which uses bank-grade security protocols 🔒. Your card information or PayPal account is protected like a treasure chest full of candy 🍬. You can order with complete peace of mind and focus on what matters most: enjoying your favorite snacks 😋.

You'll get an answer in less than 24 hours flat ⏱️😊.

Otherwise, if our team is sunbathing under the coconut trees 🌴🥥, you will get an automatic reply informing you of the processing time for your request 😉.

No need to panic, we've got the magic formula! 😋 Visit vivalfactory.com to explore our treasure trove filled with sweet and savory snacks, cakes, candies, and supercharged drinks. And if you want to experience the adventure firsthand, come see us in-store in Saint-Savinien (17). Your taste buds are waiting for you! 🍭🥨🍪🥤